1. Can I register as a member?
   Yes. We do accept worldwide customer.
   
   
2. Does ReadyShoppingMall.com actually ship my order?
   No. After you checkout, ReadyShoppingMall.com accepts payment upon confirmation from the consumer and forwards your order directly to each manufacturer or merchant to fill their part of your order. Each manufacturer or merchant will handle the shipping of their portion of the order (if you order from several at once).
   
   
3. Return Policy?
   Each of our manufacturers or merchants has their own return policy. Most merchants will list their Return Policy under the "Return Policy" link on their product additional information page. Please read the return policy for the selected product. Returned tangible merchandise will be inspected and subject to at least 15% restocking fee. There will be absolutely no returns for electronic download products such as e-books, software and so on. Please try the demo versions (if any) before placing any order.
   
   
4. What payment methods are supported?
   Generally we accept PayPal and credit card.
   
   
5. Who charges my credit card?
   ReadyShoppingMall.com charges you for all the products in your order including shipping and tax if applicable.
   
   
6. What is e-Gold?
   e-Gold® An Alternative Internet Payment System
   
   The market for goods and services sold across the Internet is large and growing. Receiving or making payment, however, can be a problem. e-Gold solves the problem. 100% backed by gold bullion e-Gold is truly global, minimizes exchange risk, and meets the demands of Internet payments:
   
   • Immediate settlement worldwide, 24/7
   • Finality of payment, no chargeback
   • Payments are bi-directional allowing interactive service payment
   • The system is robust, efficient, and secure
   • Merchant interfaces are easy to implement
   • Transaction costs are low
   
   
7. How do I buy e-Gold? How do I sell e-Gold?
   Unlike other popular Internet payment systems, you can't buy e-Gold from (or sell e-Gold to) e-Gold Ltd in exchange for any national currency (USD, EUR, GBP, etc).
   
   The e-Gold system is designed to be absolutely free of any financial risk. There can be no debt or contingent liabilities associated with e-Gold. For this reason, e-Gold Ltd. does not possess any national currency of any nation and has no bank accounts. Thus, e-Gold Ltd. is not able to offer currency exchange services. Instead, a growing number of independent exchange services around the world support exchange between national currencies and e-Gold, accepting various remittance methods, including credit cards, bank wires, checks, money orders, and other online payment systems. You can find a list of some of these exchange services here. Malaysia customer may consider buying e-Gold from Malaysian e-Gold Trader.
   
   
8. How much does it cost to have an e-Gold account?
   There are two sets of fees in the e-Gold system: Agio and Spend fees. See the fee schedules here.
   
   
9. Can I open more than one e-Gold account?
   Yes, provided that you keep your account information valid and current and otherwise abide by the terms of the e-Gold Account User Agreement.
   
   
10. How do I get my money out of e-Gold? Can you send it to someone else? Can you send it via wire transfer?
    Via a currency exchange utilizing the services of an independent exchange services.
    
    The e-Gold system is designed to be absolutely free of any financial risk. There can be no debt or contingent liabilities associated with e-Gold. For this reason, e-Gold Ltd. does not possess any national currency of any nation and has no bank accounts. Thus, e-Gold Ltd. is not able to offer currency exchange services.
    
    Instead, a growing number of independent exchange services around the world support exchange between various national currencies and e-Gold, accepting remittances via credit card, bank wire, check, money order, Western Union, PayPal, eMoneyMail, and others. Malaysia customer may consider selling e-Gold to Malaysian e-Gold Trader.
    
    
11. Is my satisfaction guaranteed?
    We are committed to earning and preserving your trust. In the unlikely event that any manufacturer or merchant ever fails to deliver on their promise to you regarding any purchase made through our site, we will intervene on your behalf and guarantee your 100% satisfaction or your money back.
    
    
12. Can I request for a quotation for a special deal (more quantity per product)?
    Yes. You can be our distributor, agent or dealer. Please request for a quotation from here.
    
    
13. Can I sell my product in the mall?
    Yes but with certain requirement and condition. Please email your enquiry and product brief information to sales@readyShoppingMall.com.
    
    
14. Need to change your address or e-mail?
    You can change any information about you very easily by going to My Account (at the top green bar and Help & Info panel at the right of every page).
    
    
15. Password Problems / I'm having trouble signing in?
    If you are certain that you have an account with us, chances are you're just not using the right password or you may have forgotten it. Please click on My Account or the login link on top of the green bar to view the login page. Please insert your valid email address to request for your password.
    
    
16. Is ReadyShoppingMall.com secure? Is my information safe?
    We are using RapidSSL 256-bit protection (http://www.rapidSSL.com) for all the critical pages like registration, account and checkout process pages. On top of that ReadyShoppingMall.com is protected by ControlScan (http://www.controlscan.com) - Corporate Secure Plan. ControlScan protects our site from hacker, privacy, trusted business background and ID theft by scanning our site and server daily for over 10,000 vulnerabilities.
    
    We have looked at the other companies (e.g., ScanAlert, BBB Reliability Seal, etc) and we chose ControlScan as the best and inexpensive to actively monitor ReadyShoppingMall.com security on DAILY basis.
    
    
17. What is SSL?
    Secured Sockets Layer is a protocol that transmits your communications over the Internet in an encrypted form. SSL ensures that the information is sent, unchanged, only to the server you intended to send it to. Online shopping sites frequently use SSL technology to safeguard credit card information.
    
    
18. How do I provide feedback on my shopping experience?
    Whether you're thrilled about your shopping experience or not so pleased, we would really love to hear from you. Please do not hesitate to contact us.
    
    
19. How do I provide feedback on a product?
    The registered member/customer will able to rate and review each product in the mall. Please express your feeling for the product you purchased.
    

Frequently Asked Questions (FAQ) is only available in English language.